Frequently Asked Questions
Get off to a great start!
How long does it take to start receiving electronic compensation?
It is recommended that you complete your Authorization for ACH Electronic Compensation (EPAY) form as soon as possible or prior to your contract start. E-Pay could begin as soon as one week later, but could take up to two billing cycles to process your authorization form.
When do I receive my paper check?
Paper checks are mailed Friday for the prior week billing cycle. Assuming your invoice is completed to include all important or required information, are signed off on by you and your client, and are submitted within the weekly billing cycle cut off time (Monday by noon), they will be mailed out on the following Friday. Delivery time is subject to United States Postal Service’s normal delivery times and could take up to ten days.
When do I receive my compensation through the electronic system of payment?
Funds are released to our bank on Friday for the prior week’s billing cycle. Compensation funds are sent to the bank on Fridays, but depending on your particular bank, it may not show up as available funds until Monday or Tuesday by noon. Be sure to check your junk/spam folder and mark the compensation email as “not spam/junk” to ensure receipt of your email verification.
When is compensation available?
Usually 8 or 9 days after the billing cycle ends depending on US mail or bank processing. Payment can be received via paper checks or ACH electronic compensation (Epay) directly to your bank account. Epay is the recommended method.
What is a billing cycle?
A billing cycle begins on Monday and ends on Sunday. For timely processing, contractor invoices should be submitted by Monday, no later than noon, following the billing cycle.
Who do I contact with issues?
You should first try to resolve any issue through your normal point of contact. Issues, complaints or concerns that cannot be resolved can be escalated to our Remedy Team at 888.704.8758 or email: firstname.lastname@example.org