Frequently Asked Questions
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How long does it take to start receiving electronic compensation?
It is recommended that you complete your Authorization for ACH Electronic Compensation (EPAY) form as soon as possible or prior to your contract start. E-Pay begins as soon as one week later, however it could take up to two billing cycles to process your authorization form.
When do I receive my paper check?
Paper checks are mailed Friday for the prior week’s billing cycle. Your invoice needs to be complete and include all required information. Most importantly, this would include being signed off on by you and your client, and is submitted within the weekly billing cycle cut off time (Monday by noon). Submitting your completed invoice by this deadline compensation will be mailed out on the following Friday. Delivery time is subject to United States Postal Service’s normal delivery times and could take up to ten days.
When do I receive my compensation through the electronic system of payment?
Funds get released to our bank on Friday for the prior week’s billing cycle. However, depending on your particular bank, it may not show up as available funds until Monday or Tuesday by noon. To ensure receipt of your email verification you should check your junk/spam folder and mark the compensation email as “not spam/junk”.
When is compensation available?
Compensation is usually available 8 or 9 days after the billing cycle ends depending on the U.S. mail or bank processing. Payment can be received via paper checks or ACH electronic compensation (Epay) deposited directly to your bank account. Epay is the recommended method.
What is a billing cycle?
Billing cycles begin on Monday and end on Sunday. For timely processing, contractor invoices should be submitted by Monday, no later than noon, following the billing cycle.
Who do I contact with issues?
You should first try to resolve any issue through your normal point of contact. Issues, complaints or concerns that cannot be resolved can be escalated to our Remedy Team at 888.704.8758 or email: firstname.lastname@example.org